Privacy Policy

Effective date: October 9, 2026

Custom Pelleting Equipment is operated by Custom Pelleting Services (“CPS,” “we,” “us,” or “our”). This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you visit custompelletingequipment.com, contact us, submit an equipment inquiry, request a quote, make an offer, subscribe to marketing emails, or respond to one of our advertisements.

Information we collect

We may collect information you provide directly, including your first and last name, email address, phone number, company name, equipment or product of interest, offer amount, inquiry details, and other information you choose to provide. We may receive this information through our website forms, Make an Offer workflow, contact or quote-request forms, Meta/Facebook lead forms, email, phone, or other direct communications.

We may also automatically collect device and usage information, such as IP address, browser and device type, referring page, pages or equipment viewed, approximate location derived from IP address, dates and times of visits, and interactions with our website or marketing emails. We and our service providers may collect this information using cookies, pixels, tracking codes, and similar technologies.

How we use information

We use information to respond to inquiries and offers; recommend equipment; prepare quotes; provide requested products or services; identify or create your contact record; record your inquiry and engagement history; send newsletters or other marketing communications when permitted; measure website, email, and advertising performance; improve our website and services; prevent fraud or misuse; and comply with legal obligations.

HubSpot and Meta

We use HubSpot as a customer relationship management, forms, email marketing, analytics, and advertising-integration provider. When you submit an inquiry or interact with our communications, information may be sent to HubSpot and associated with your contact record so we can respond and understand engagement.

We may use Meta technologies, including Facebook lead ads and the Meta Pixel or similar tools, to collect information you submit, measure advertising results, create audiences, and improve ad relevance. A Meta lead-form submission may be sent to HubSpot and linked to your contact record. Meta processes information under its own privacy policy and settings.

Cookies and advertising choices

You can control cookies through your browser and, where available, our cookie controls. Blocking some cookies may affect website features. You can also adjust advertising preferences in your Meta account. You may unsubscribe from marketing emails at any time using the unsubscribe link in an email. Transactional or direct responses to your inquiry may still be sent.

How we share information

We may share information with service providers that help operate our website, customer relationship system, email, analytics, advertising, hosting, communications, and security, including Hostinger, HubSpot, and Meta. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transaction. We do not sell personal information for money.

Data retention and security

We retain information for as long as reasonably necessary for the purposes described above, including customer service, business records, legal obligations, dispute resolution, and security. We use reasonable administrative, technical, and organizational safeguards, but no Internet transmission or storage system can be guaranteed completely secure.

Your privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing of your personal information. You may also withdraw consent where processing is based on consent. We may need to verify your identity before completing a request.

Third-party links and services

Our website may link to websites or services we do not control. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date above shows when it was last revised.

Contact us

For questions or privacy requests, contact Custom Pelleting Services at sales@custompelleting.com or 417.825.5990.